Mahindra
Powerol, Mahindra Group’s off grid power generation and energy solutions
business, was awarded the prestigious Deming Prize for the year 2014. This makes Powerol the first off grid energy company in the
world to win this prestigious prize.
The
Deming Prize is a global quality award that recognizes both individuals for
their contributions to the field of Total Quality Management (TQM) and
businesses that have successfully implemented TQM. It is the oldest and most
widely recognized quality award in the world.
Mahindra’s Powerol division was established in 2002 and
provides a wide range of off grid energy products and energy management
solutions. With over 270,000 Diesel generator sets across the world ranging
from 5kVA to 500kVA, Powerol is the market leader powering over 60% of India’s
telecom towers and establishing a strong presence in the Retail segment in the
past few years. It is also the largest Telecom Infrastructure Maintenance
Company with more than 13,000 towers under its management. Powerol also
recently ventured into the Energy Management Solutions and has quickly
established a leadership position in this segment. Powerol is also known for
its innovative product designs and service initiatives.
Mahindra Powerol is also recognized as Power Brand 2011
& Master Brand 2012. Mahindra Powerol products are presently available in
over 20 Countries across Africa, Middle East & Asia.
In 2014, Mahindra Powerol achieved the 1st
position in the Customer Satisfaction Index surpassing more established players
like Cummins and Kirloskar and its success story has recently been taken up as
a case study at the Indian Institute of Management, Bangalore.
The Deming Prize is a culmination of a long journey in
Customer centricity, Quality Focus, Change Management, and alignment of
stakeholders within and outside the organisation. It is a testament to Powerol’s
agility and ability to respond quickly to the dynamic market scenario,
particularly its success in leveraging the sudden boom of the Telecom segment
in India and then diversifying just as quickly when the segment started
de-growing dramatically. It also highlights Powerol’s highly successful ‘Lean
Asset Model’ of manufacturing and vindicates the Total Quality Management
principles that the business has been practicing since 2007.
With this award, Powerol joins the illustrious company of
Mahindra Tractor Division and Swaraj Division that have won the Deming Prize in
2003 and 2012 respectively. The Award ceremony was held in Tokyo, Japan
on November 11th, 2014. Mr. Ashok Sharma, Chief Executive, Agri
& Allied Businesses accepted the award on behalf of the entire
Powerol and Mahindra Team.
